Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (the “Customer”) and NEBULAWING LLC, a Wyoming limited liability company (“NebulaWing”, “we”, “us”).

By purchasing a deployment package or otherwise engaging NebulaWing, you agree to these Terms. If you do not agree, do not purchase a package and do not engage us.

NebulaWing provides fixed-scope, one-time deployment services for self-hosted software, currently Matrix homeserver deployments and Garage S3-compatible storage deployments.

• We install the agreed software on infrastructure you provide and control.
• We run the verification checklist defined for the purchased tier.
• We deliver written handover notes covering the installation.
• We do not host, operate, or resell hosting, hardware, or third-party services.

You are responsible for providing all infrastructure, credentials, and third-party services required for the deployment, as set out on the Requirements page and confirmed in the intake form.

• Linux servers with root or sudo access via SSH.
• Domain names, DNS control, and required DNS records.
• Any customer-owned third-party accounts (SMTP, TURN, etc.).
• Timely responses during the deployment window.

Each deployment package has a fixed price stated on our pricing pages. Payment is collected via Stripe Payment Link at the time of purchase. Stripe is the payment processor; their terms and fees may apply.

Taxes (if any) are calculated and collected by Stripe in accordance with applicable law.

Each tier specifies the included scope. Work outside that scope is not included and may require a separate engagement, quoted in advance.

If the agreed scope cannot be delivered because your environment does not meet the requirements, we will notify you. We may pause the engagement until requirements are met, or — by mutual agreement — terminate it.

After we complete the verification checklist and deliver the handover notes, you are responsible for reviewing the deployment and confirming acceptance.

If you do not raise specific, in-scope issues within a reasonable time after handover (and in any event within 14 days), the deployment is deemed accepted and the engagement is closed.

Refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. In short: full refund before deployment work begins, no refund once deployment work has begun.

We perform the deployment with reasonable skill and care, in accordance with the published scope for the purchased tier.

Except as expressly stated, the services are provided “as is” and “as available.” We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

We do not warrant that the deployed software will be uninterrupted, error-free, secure against all threats, or fit for any particular operational purpose. Open-source software is provided under its own license terms.

To the maximum extent permitted by law, NebulaWing's aggregate liability arising out of or relating to the services is limited to the fees you paid us for the specific engagement giving rise to the claim.

We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or use, even if we have been advised of the possibility of such damages.

We only access your infrastructure during the deployment window, for the purpose of completing the engagement. We do not retain customer data after handover, except as needed for tax, accounting, or legal compliance.

We treat non-public information shared with us during the engagement as confidential and will not disclose it to third parties except as required by law or with your consent.

Open-source components are licensed under their respective upstream licenses; we do not relicense them. Configuration files, scripts, and handover notes we produce specifically for your engagement are provided to you for use in operating the deployment.

We retain rights in any general-purpose tooling, templates, and methodologies we used to deliver the engagement.

Either party may terminate an engagement if the other materially breaches these Terms and fails to cure within a reasonable time after written notice. Sections that by their nature should survive termination (e.g. liability, disclaimers, governing law) survive.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles. The exclusive venue for any dispute is the state or federal courts located in Wyoming, USA, and the parties consent to the jurisdiction of those courts.

We may update these Terms from time to time. The current version is always available on this page. Material changes apply only to engagements purchased on or after the updated effective date shown at the top of this page.

Questions about these Terms? Email [email protected].